Questions regarding Business Banking

Question : How can I perform balance enquiries?
Answer : With your Business Banking account you can check your balances anytime through our ATM Machines, Phone Banking Service and by statement faxed daily.

Question : How do I transfer funds from one account to another account within HSBC?
Answer : You can place transfer instructions by ATM and through our PhoneBanking facilities.

Question : Can I change my Business Phonebanking PIN?
Answer : During your first telephone call to the Business Phonebanking service, you will be asked to change your PIN to a new, different 6-digit number of your choice. After this compulsory change of PIN, you can easily change your new PIN at any time using our automated Business Phonebanking.

Question : How can I get information on exchange rates?
Answer : You can easily obtain the current exchange rates by visiting our website www.hsbc.com.bd and through the Business Phonebanking.

Question : Can I request a new chequebook?
Answer : Yes, you can make a request for a new chequebook through our Business Phonebanking service or the ATM Machines.

Question : Can I ask for an interim statement of account?
Answer : You can request an interim statement through PhoneBanking and collect a mini statement with the last eight transactions, through our ATMs.

Question : Can I inform the Bank about the loss of my ATM/Credit Card?
Answer : Yes, you can report the loss of your ATM/Credit Card through our Phonebanking Service or simply call out hotline number 011805865 or 011802811.

Question : What is the Business Phonebanking PIN?
Answer : The Personal Identification Number (PIN) is a safe, secure number that is fixed by you to access your account through phonebanking.

Question : How do I deposit money?
Answer : With a Business Banking Account, you now have many options to deposit your money. 7 days a week, 24 hours a day. You can deposit via:

• ATM (Limit of BDT50,000 per day per card)
• Easy Pay (Limit of BDT50,000 per transaction)

Question : How can I withdraw money?
Answer : With a Business Banking Account, you can now withdraw your money 7 days a week, 24 hours a day. You can withdraw via:

• ATM (Limit of BDT50,000 per day per card)

Question : How do I know more about personal banking?
Answer : You can find out more about personal banking options by calling our call center at 011-88HSBC (4722).

Question : What is a secured overdraft?
Answer : An overdraft against 100% margin of your fixed deposit. Other charges may apply.

Question : How can I learn more about HSBCnet?
Answer : Please feel free to contact our Electronic Banking Division at (02) 711-3711 ext 265 for details.